{"page":{"id":"01H3FBAMB54WR7ED0WK6J146C6","name":"ArborXR","url":"https://status.arborxr.com/","updated_at":"2026-04-22T14:47:31Z"},"incidents":[{"id":"01KPTPXHXGETFVXF3RM0F7N1Y9","name":"Portal Partially Unavailable ","status":"resolved","created_at":"2026-04-22T13:43:49Z","updated_at":"2026-04-22T14:47:31Z","resolved_at":"2026-04-22T14:47:31Z","impact":"major","page_id":"01H3FBAMB54WR7ED0WK6J146C6","incident_updates":[{"id":"01KPTTJ6JDC95T2DSDX7YB494K","body":"Portal is healthy and all systems are normal","created_at":"2026-04-22T14:47:31Z","display_at":"2026-04-22T14:47:31Z","incident_id":"01KPTPXHXGETFVXF3RM0F7N1Y9","status":"resolved","updated_at":"2026-04-22T14:47:31Z"},{"id":"01KPTS1THZ906V49KTXAYV2R4Z","body":"Portal is restored to a health state and we are continuing to monitor","created_at":"2026-04-22T14:21:06Z","display_at":"2026-04-22T14:21:06Z","incident_id":"01KPTPXHXGETFVXF3RM0F7N1Y9","status":"monitoring","updated_at":"2026-04-22T14:21:06Z"},{"id":"01KPTPXHXGB5G95ZRC7FZ7W68Q","body":"We are currently investigating issues with portal connections. The portal may be partially unavailable ","created_at":"2026-04-22T13:43:49Z","display_at":"2026-04-22T13:43:49Z","incident_id":"01KPTPXHXGETFVXF3RM0F7N1Y9","status":"investigating","updated_at":"2026-04-22T13:43:49Z"}]},{"id":"01KGDV02FP4WE8T4BKN11M0KD8","name":"Portal is unavailable. We are currently investigating","status":"resolved","created_at":"2026-02-02T00:10:47Z","updated_at":"2026-03-12T18:29:26Z","resolved_at":"2026-02-02T01:17:58Z","impact":"critical","page_id":"01H3FBAMB54WR7ED0WK6J146C6","incident_updates":[{"id":"01KGDYV2YV24N1H466DMXBW70D","body":"The incident is now resolved. All services have been restored.","created_at":"2026-02-02T01:17:58Z","display_at":"2026-02-02T01:17:58Z","incident_id":"01KGDV02FP4WE8T4BKN11M0KD8","status":"resolved","updated_at":"2026-02-02T01:17:58Z"},{"id":"01KGDXS0XVNQGDTA51AH19C5TD","body":"Portal is now available and we are monitoring services","created_at":"2026-02-02T00:59:22Z","display_at":"2026-02-02T00:59:22Z","incident_id":"01KGDV02FP4WE8T4BKN11M0KD8","status":"monitoring","updated_at":"2026-02-02T00:59:22Z"},{"id":"01KGDXQJDMAZJVEY0SFTN1EVDQ","body":"Portal is now available and we are monitoring services","created_at":"2026-02-02T00:58:34Z","display_at":"2026-02-02T00:58:34Z","incident_id":"01KGDV02FP4WE8T4BKN11M0KD8","status":"monitoring","updated_at":"2026-02-02T00:58:34Z"},{"id":"01KGDV02FPV90S1WQ3BXYN6NWM","body":"Portal is unavailable. We have been notified of networking issues occurring with our cloud provider and are working on a remediation. c","created_at":"2026-02-02T00:10:47Z","display_at":"2026-02-02T00:10:47Z","incident_id":"01KGDV02FP4WE8T4BKN11M0KD8","status":"investigating","updated_at":"2026-02-02T00:10:47Z"}]},{"id":"01KFCAWDEZHA9EWBK982DEHA66","name":"Management Portal Unavailable","status":"resolved","created_at":"2026-01-19T23:54:14Z","updated_at":"2026-03-12T18:29:26Z","resolved_at":"2026-01-20T00:21:42Z","impact":"critical","page_id":"01H3FBAMB54WR7ED0WK6J146C6","incident_updates":[{"id":"01KFCZQQ2CPQH1982D3YF3FBZ3","body":"A fix has been applied","created_at":"2026-01-20T05:58:40Z","display_at":"2026-01-20T05:58:40Z","incident_id":"01KFCAWDEZHA9EWBK982DEHA66","status":"resolved","updated_at":"2026-01-20T05:58:40Z"},{"id":"01KFCM4E261E22EAB402A9YRKY","body":"Fixed the issue, monitoring more closely.","created_at":"2026-01-20T02:35:54Z","display_at":"2026-01-20T02:35:54Z","incident_id":"01KFCAWDEZHA9EWBK982DEHA66","status":"monitoring","updated_at":"2026-01-20T02:35:54Z"},{"id":"01KFCM04JSCKZWZV9WB3VSHHJG","body":"Investing the issue with Management Portal going down.","created_at":"2026-01-20T02:33:33Z","display_at":"2026-01-20T02:33:33Z","incident_id":"01KFCAWDEZHA9EWBK982DEHA66","status":"identified","updated_at":"2026-01-20T02:33:33Z"},{"id":"01KFCCEQDV300MRAWS5WFGPJ4G","body":"All services are restored and operating at full capacity.","created_at":"2026-01-20T00:21:42Z","display_at":"2026-01-20T00:21:42Z","incident_id":"01KFCAWDEZHA9EWBK982DEHA66","status":"resolved","updated_at":"2026-01-20T00:21:42Z"},{"id":"01KFCBQKH3YGEENE26PR0YV7AB","body":"Site is now back up and functional. Team is monitoring a potential cloud provider DB outage.","created_at":"2026-01-20T00:09:05Z","display_at":"2026-01-20T00:09:05Z","incident_id":"01KFCAWDEZHA9EWBK982DEHA66","status":"monitoring","updated_at":"2026-01-20T00:09:05Z"},{"id":"01KFCAWDEZQ9NT05WRYTW5B696","body":"The team is looking into an unexpected event causing the management portal to be unavailable.","created_at":"2026-01-19T23:54:14Z","display_at":"2026-01-19T23:54:14Z","incident_id":"01KFCAWDEZHA9EWBK982DEHA66","status":"investigating","updated_at":"2026-01-19T23:54:14Z"}]},{"id":"01KAVMH7TBY59R6Q2YF577P2AG","name":"Degradation of Services","status":"resolved","created_at":"2025-11-24T19:13:01Z","updated_at":"2026-03-12T18:29:26Z","resolved_at":"2025-11-24T21:04:05Z","impact":"minor","page_id":"01H3FBAMB54WR7ED0WK6J146C6","incident_updates":[{"id":"01KAVTWM3TB38ARYTBY9KCFAFQ","body":"We have identified and solved the issue.","created_at":"2025-11-24T21:04:05Z","display_at":"2025-11-24T21:04:05Z","incident_id":"01KAVMH7TBY59R6Q2YF577P2AG","status":"resolved","updated_at":"2025-11-24T21:04:05Z"},{"id":"01KAVQT2PR9BZQY338F6M60A6Z","body":"The management portal is functional. The team is continuing to monitor the situation.","created_at":"2025-11-24T20:10:16Z","display_at":"2025-11-24T20:10:16Z","incident_id":"01KAVMH7TBY59R6Q2YF577P2AG","status":"monitoring","updated_at":"2025-11-24T20:10:16Z"},{"id":"01KAVMH7TB7QPKPRZT3JBDYEV0","body":"Some requests are throwing 500 errors.","created_at":"2025-11-24T19:13:01Z","display_at":"2025-11-24T19:13:01Z","incident_id":"01KAVMH7TBY59R6Q2YF577P2AG","status":"investigating","updated_at":"2025-11-24T19:13:01Z"}]},{"id":"01K8RE6795PJ1280G3JNZMXDKV","name":"Management Portal Unavailable During Upgrade","status":"resolved","created_at":"2025-10-29T16:53:01Z","updated_at":"2026-03-12T18:29:26Z","resolved_at":"2025-10-29T17:39:06Z","impact":"critical","page_id":"01H3FBAMB54WR7ED0WK6J146C6","incident_updates":[{"id":"01K8RGTJPPR83AMPTYV1BS3JNB","body":"All systems operational again, thank you for your patience.","created_at":"2025-10-29T17:39:06Z","display_at":"2025-10-29T17:39:06Z","incident_id":"01K8RE6795PJ1280G3JNZMXDKV","status":"resolved","updated_at":"2025-10-29T17:39:06Z"},{"id":"01K8REMZ6T6KYRBD3TYQ0GJJGT","body":"The Management Portal is now back up and functioning. The team is monitoring to verify the stability.","created_at":"2025-10-29T17:01:05Z","display_at":"2025-10-29T17:01:05Z","incident_id":"01K8RE6795PJ1280G3JNZMXDKV","status":"monitoring","updated_at":"2025-10-29T17:01:05Z"},{"id":"01K8RE67959XZBX2AMTZCYS646","body":"The Management Portal is temporarily unavailable during a software upgrade. The team is working to resolve. This will not impact device operation.","created_at":"2025-10-29T16:53:01Z","display_at":"2025-10-29T16:53:01Z","incident_id":"01K8RE6795PJ1280G3JNZMXDKV","status":"identified","updated_at":"2025-10-29T16:53:01Z"}]},{"id":"01K4NKJPN2RQEWWXXKB0V3MAGZ","name":"Billing System Upgrade","status":"resolved","created_at":"2025-09-08T21:26:43Z","updated_at":"2026-03-12T18:29:26Z","resolved_at":"2025-09-09T14:01:51Z","impact":"critical","page_id":"01H3FBAMB54WR7ED0WK6J146C6","incident_updates":[{"id":"01K4QCGV7JWZKDS1R21Z4M4889","body":"Billing system upgrade is complete.","created_at":"2025-09-09T14:01:51Z","display_at":"2025-09-09T14:01:51Z","incident_id":"01K4NKJPN2RQEWWXXKB0V3MAGZ","status":"resolved","updated_at":"2025-09-09T14:01:51Z"},{"id":"01K4NKJPN2PFM1GYR2D0YHT7SM","body":"We are currently in the process of upgrading our billing system. Billing related functions will not be available for a short period of time. We will update this page as soon as billing functions can resume.","created_at":"2025-09-08T21:26:43Z","display_at":"2025-09-08T21:26:43Z","incident_id":"01K4NKJPN2RQEWWXXKB0V3MAGZ","status":"identified","updated_at":"2025-09-08T21:26:43Z"}]},{"id":"01K0PTT6MV1NTXRYAR9HYEE9W8","name":"Management Portal Unavailable","status":"resolved","created_at":"2025-07-21T15:49:36Z","updated_at":"2026-03-12T18:29:26Z","resolved_at":"2025-07-21T17:20:48Z","impact":"critical","page_id":"01H3FBAMB54WR7ED0WK6J146C6","incident_updates":[{"id":"01K0Q01756C915EHGTMYJ1VMJ6","body":"All systems are operational.","created_at":"2025-07-21T17:20:48Z","display_at":"2025-07-21T17:20:48Z","incident_id":"01K0PTT6MV1NTXRYAR9HYEE9W8","status":"resolved","updated_at":"2025-07-21T17:20:48Z"},{"id":"01K0PVEXJ07SW21TBTN1P3MF0G","body":"The management portal is available again. Team will be monitoring closely.","created_at":"2025-07-21T16:00:54Z","display_at":"2025-07-21T16:00:54Z","incident_id":"01K0PTT6MV1NTXRYAR9HYEE9W8","status":"monitoring","updated_at":"2025-07-21T16:00:54Z"},{"id":"01K0PTT6MVF0SB10JYK689P837","body":"Team is actively looking into this issue.","created_at":"2025-07-21T15:49:36Z","display_at":"2025-07-21T15:49:36Z","incident_id":"01K0PTT6MV1NTXRYAR9HYEE9W8","status":"investigating","updated_at":"2025-07-21T15:49:36Z"}]},{"id":"01JXJR5YM6ZNJ7C0RM6JDJG88Y","name":"Cloud Service Provider Outage","status":"resolved","created_at":"2025-06-12T18:59:32Z","updated_at":"2026-03-12T18:29:26Z","resolved_at":"2025-06-12T22:52:53Z","impact":"major","page_id":"01H3FBAMB54WR7ED0WK6J146C6","incident_updates":[{"id":"01JXK5H834NEZSRE8QEKV193SN","body":"Cloud service provider outage resolved. Services are fully operational.","created_at":"2025-06-12T22:52:53Z","display_at":"2025-06-12T22:52:53Z","incident_id":"01JXJR5YM6ZNJ7C0RM6JDJG88Y","status":"resolved","updated_at":"2025-06-12T22:52:53Z"},{"id":"01JXJSB4PZKG64892J12DDZEGD","body":"Our cloud service provider is currently experiencing an outage which is affecting content management. We are closely monitoring the issue.\n\nCustomer Impact: Any accessing/downloading/uploading/deleting of content stored in our cloud service provider is currently not working.","created_at":"2025-06-12T19:19:50Z","display_at":"2025-06-12T19:19:50Z","incident_id":"01JXJR5YM6ZNJ7C0RM6JDJG88Y","status":"monitoring","updated_at":"2025-06-12T19:19:50Z"},{"id":"01JXJR5YM6PNY7KSQCBDF57JSV","body":"Our cloud service provider is currently experiencing an outage which is affecting content management. We are closely monitoring the issue.","created_at":"2025-06-12T18:59:32Z","display_at":"2025-06-12T18:59:32Z","incident_id":"01JXJR5YM6ZNJ7C0RM6JDJG88Y","status":"monitoring","updated_at":"2025-06-12T18:59:32Z"}]},{"id":"01JR0HEWSHA3PVNXFCPTR3JE1V","name":"Users might experience slow loading or errors while navigating the management portal.","status":"resolved","created_at":"2025-04-04T13:57:16Z","updated_at":"2026-03-12T18:29:26Z","resolved_at":"2025-04-07T14:01:48Z","impact":"minor","page_id":"01H3FBAMB54WR7ED0WK6J146C6","incident_updates":[{"id":"01JR88XBWJM05GDYANS7NF70D5","body":"Team has finished monitoring and all services have been restored to their original performance levels.","created_at":"2025-04-07T14:01:48Z","display_at":"2025-04-07T14:01:48Z","incident_id":"01JR0HEWSHA3PVNXFCPTR3JE1V","status":"resolved","updated_at":"2025-04-07T14:01:48Z"},{"id":"01JR0VTP4AVV3PG1RGPR92FWTE","body":"Performance is back to normal. Team continuing to monitor.","created_at":"2025-04-04T16:58:28Z","display_at":"2025-04-04T16:58:28Z","incident_id":"01JR0HEWSHA3PVNXFCPTR3JE1V","status":"monitoring","updated_at":"2025-04-04T16:58:28Z"},{"id":"01JR0T8Q6JDXKC03EMGD9NV6T6","body":"We are showing some management portal issues again. The team is currently investigating.","created_at":"2025-04-04T16:31:11Z","display_at":"2025-04-04T16:31:11Z","incident_id":"01JR0HEWSHA3PVNXFCPTR3JE1V","status":"investigating","updated_at":"2025-04-04T16:31:11Z"},{"id":"01JR0JA94F7N84XEKK7F9ZD9YA","body":"The team has identified the issue, and performance of the management portal has returned to normal. The team will continue to monitor throughout the day. Please contact support if you continue to have any issues.","created_at":"2025-04-04T14:12:13Z","display_at":"2025-04-04T14:12:13Z","incident_id":"01JR0HEWSHA3PVNXFCPTR3JE1V","status":"monitoring","updated_at":"2025-04-04T14:12:13Z"},{"id":"01JR0HEWSHB0MXXGTW4AFSM8AR","body":"Errors may appear when navigating the portal website","created_at":"2025-04-04T13:57:16Z","display_at":"2025-04-04T13:57:16Z","incident_id":"01JR0HEWSHA3PVNXFCPTR3JE1V","status":"investigating","updated_at":"2025-04-04T13:57:16Z"}]},{"id":"01JBF9XE21M937336MASX4KAX6","name":"Web Portal Unavailable","status":"resolved","created_at":"2024-10-30T18:09:56Z","updated_at":"2026-03-12T18:29:26Z","resolved_at":"2024-11-07T21:04:17Z","impact":"critical","page_id":"01H3FBAMB54WR7ED0WK6J146C6","incident_updates":[{"id":"01JC472DCXN60N67N2REYGQP1P","body":"All systems are functioning as expected.","created_at":"2024-11-07T21:04:17Z","display_at":"2024-11-07T21:04:17Z","incident_id":"01JBF9XE21M937336MASX4KAX6","status":"resolved","updated_at":"2024-11-07T21:04:17Z"},{"id":"01JBFAAMVHP5BBFQ9BK1H764N7","body":"The management portal is now operational. The team will continue to monitor the situation. Please don't hesitate to report any new issues to our support team.","created_at":"2024-10-30T18:17:09Z","display_at":"2024-10-30T18:17:09Z","incident_id":"01JBF9XE21M937336MASX4KAX6","status":"monitoring","updated_at":"2024-10-30T18:17:09Z"},{"id":"01JBFA30EX1JZHXK2WG9771BC5","body":"We've identified the issue. Users might see sporadic errors as the site it being returned to normal operation.","created_at":"2024-10-30T18:12:59Z","display_at":"2024-10-30T18:12:59Z","incident_id":"01JBF9XE21M937336MASX4KAX6","status":"identified","updated_at":"2024-10-30T18:12:59Z"},{"id":"01JBF9XE21BGWG0GSTK6PH0460","body":"The management portal is currently unavailable. The team is working to resolve the issue.","created_at":"2024-10-30T18:09:56Z","display_at":"2024-10-30T18:09:56Z","incident_id":"01JBF9XE21M937336MASX4KAX6","status":"investigating","updated_at":"2024-10-30T18:09:56Z"}]},{"id":"01J83EXQYWNMQFV7HZ6SGGJ1ES","name":"Web Portal May Have Trouble Loading In Google Chrome","status":"resolved","created_at":"2024-09-18T20:59:31Z","updated_at":"2026-03-12T18:29:26Z","resolved_at":"2024-09-18T22:57:16Z","impact":"major","page_id":"01H3FBAMB54WR7ED0WK6J146C6","incident_updates":[{"id":"01J83NNBH90F8JZP0YA8AFNNTZ","body":"We've released an update that resolves the issue","created_at":"2024-09-18T22:57:16Z","display_at":"2024-09-18T22:57:16Z","incident_id":"01J83EXQYWNMQFV7HZ6SGGJ1ES","status":"resolved","updated_at":"2024-09-18T22:57:16Z"},{"id":"01J83EXQYW89SNZHCNBMTV08J9","body":"The management portal may have trouble loading after the latest Google Chrome - Version 129.0.6668.59\n\nThe team is looking into the issue and will provide updates as soon as they are available.\n\nIf you still need to access the management portal, it is verified working on Edge, Firefox, and Safari.","created_at":"2024-09-18T20:59:31Z","display_at":"2024-09-18T20:59:31Z","incident_id":"01J83EXQYWNMQFV7HZ6SGGJ1ES","status":"investigating","updated_at":"2024-09-18T20:59:31Z"}]},{"id":"01HV9TFBMEPRK0MWJEY128N8P0","name":"Management Portal Performance","status":"resolved","created_at":"2024-04-12T18:52:45Z","updated_at":"2026-03-12T18:29:26Z","resolved_at":"2024-04-18T16:38:08Z","impact":"minor","page_id":"01H3FBAMB54WR7ED0WK6J146C6","incident_updates":[{"id":"01HVS15640HMGR21342PJR2QKD","body":"The team has been closely monitoring the performance over the last 5 days. We are marking this issue as resolved.  ","created_at":"2024-04-18T16:38:08Z","display_at":"2024-04-18T16:38:08Z","incident_id":"01HV9TFBMEPRK0MWJEY128N8P0","status":"resolved","updated_at":"2024-04-18T16:38:08Z"},{"id":"01HVA73M5JKW4DCXC5JYX5BQGF","body":"The performance over the last few hours has been stable. The team will continue to monitor the management portal and report any changes.","created_at":"2024-04-12T22:33:32Z","display_at":"2024-04-12T22:33:32Z","incident_id":"01HV9TFBMEPRK0MWJEY128N8P0","status":"monitoring","updated_at":"2024-04-12T22:33:32Z"},{"id":"01HV9TFBME1ADEP0CZT5M94AQW","body":"The team has been investigating a reoccurring impact to the management portal performance. This might be seen as slower than usual loading, or timeouts. We are tracking some cloud provider performance issues which might be causing the instability. Connected devices will continue to receive content and updates, but management of those devices while navigating the portal might be slow. ","created_at":"2024-04-12T18:52:45Z","display_at":"2024-04-12T18:52:45Z","incident_id":"01HV9TFBMEPRK0MWJEY128N8P0","status":"investigating","updated_at":"2024-04-12T18:52:45Z"}]},{"id":"01HV1QKG4RF9MBNADMX6R74W5V","name":"Management Portal Performance","status":"resolved","created_at":"2024-04-09T15:28:40Z","updated_at":"2026-03-12T18:29:26Z","resolved_at":"2024-04-09T16:53:20Z","impact":"minor","page_id":"01H3FBAMB54WR7ED0WK6J146C6","incident_updates":[{"id":"01HV1WEHVNC6JKVC1WKSBYYN6Q","body":"Management portal performance is stable.","created_at":"2024-04-09T16:53:20Z","display_at":"2024-04-09T16:53:20Z","incident_id":"01HV1QKG4RF9MBNADMX6R74W5V","status":"resolved","updated_at":"2024-04-09T16:53:20Z"},{"id":"01HV1TDNR7R90NVTYK8X66TKD1","body":"The performance of the management portal has returned to normal. We will continue to monitor for any further changes.","created_at":"2024-04-09T16:17:54Z","display_at":"2024-04-09T16:17:54Z","incident_id":"01HV1QKG4RF9MBNADMX6R74W5V","status":"monitoring","updated_at":"2024-04-09T16:17:54Z"},{"id":"01HV1QKG4RRWVADM3FZ52MBWNC","body":"The team has identified some slower than usual performance of the management portal. We are actively looking into the issue and will provide an update when performance is returned to normal.","created_at":"2024-04-09T15:28:40Z","display_at":"2024-04-09T15:28:40Z","incident_id":"01HV1QKG4RF9MBNADMX6R74W5V","status":"identified","updated_at":"2024-04-09T15:28:40Z"}]},{"id":"01HRFFNQEPDT906JWN6RMXRBQ7","name":"Degraded Performance of the Management Portal","status":"resolved","created_at":"2024-03-08T16:52:21Z","updated_at":"2026-03-12T18:29:26Z","resolved_at":"2024-03-09T01:08:12Z","impact":"minor","page_id":"01H3FBAMB54WR7ED0WK6J146C6","incident_updates":[{"id":"01HRGC1N608YZYNZ0K8YTH63YT","body":"The team has been monitoring the performance of the Management Portal, and no issues have been observed.","created_at":"2024-03-09T01:08:12Z","display_at":"2024-03-09T01:08:12Z","incident_id":"01HRFFNQEPDT906JWN6RMXRBQ7","status":"resolved","updated_at":"2024-03-09T01:08:12Z"},{"id":"01HRFJDK4YQ8JT0477TSPS3VFP","body":"The Management Portal performance has returned to normal parameters. The team will be monitoring.","created_at":"2024-03-08T17:40:20Z","display_at":"2024-03-08T17:40:20Z","incident_id":"01HRFFNQEPDT906JWN6RMXRBQ7","status":"monitoring","updated_at":"2024-03-08T17:40:20Z"},{"id":"01HRFFNQEPJSSE9D99J0FSMSKT","body":"Some users are reporting slow performance of the Management Portal. The team is currently investigating and will provide updates as soon as possible.","created_at":"2024-03-08T16:52:21Z","display_at":"2024-03-08T16:52:21Z","incident_id":"01HRFFNQEPDT906JWN6RMXRBQ7","status":"investigating","updated_at":"2024-03-08T16:52:21Z"}]},{"id":"01HQ9CNMF67T8CN8FC9F6RHNVV","name":"Management Portal Unavailable","status":"resolved","created_at":"2024-02-22T21:48:43Z","updated_at":"2026-03-12T18:29:26Z","resolved_at":"2024-02-22T22:09:00Z","impact":"critical","page_id":"01H3FBAMB54WR7ED0WK6J146C6","incident_updates":[{"id":"01HQ9DTRNFM6KDH8WYRTGNFE9X","body":"Management Portal login is restored and all services are available.","created_at":"2024-02-22T22:09:00Z","display_at":"2024-02-22T22:09:00Z","incident_id":"01HQ9CNMF67T8CN8FC9F6RHNVV","status":"resolved","updated_at":"2024-02-22T22:09:00Z"},{"id":"01HQ9CNMF6CW8GW8C0Y10SBK6R","body":"The management portal is unavailable to login for specific users. The team is working on a fix and will be updating the site shortly.","created_at":"2024-02-22T21:48:43Z","display_at":"2024-02-22T21:48:43Z","incident_id":"01HQ9CNMF67T8CN8FC9F6RHNVV","status":"identified","updated_at":"2024-02-22T21:48:43Z"}]},{"id":"01HEAWK7ERNFMY3EV3G25FYQ7N","name":"Degraded Performance","status":"resolved","created_at":"2023-11-03T15:25:00Z","updated_at":"2026-03-12T18:29:26Z","resolved_at":"2023-11-08T14:15:18Z","impact":"minor","page_id":"01H3FBAMB54WR7ED0WK6J146C6","incident_updates":[{"id":"01HEQMK6JW636BW2N7CE9QE9TJ","body":"The platform is stable and all systems are back to normal","created_at":"2023-11-08T14:15:18Z","display_at":"2023-11-08T14:15:18Z","incident_id":"01HEAWK7ERNFMY3EV3G25FYQ7N","status":"resolved","updated_at":"2023-11-08T14:15:18Z"},{"id":"01HEB7TTCVN0C4HXP4GGC0SQ5F","body":"Performance issues have been resolved and system stability is restored. We will continue to actively monitor our metrics.","created_at":"2023-11-03T18:41:23Z","display_at":"2023-11-03T18:41:23Z","incident_id":"01HEAWK7ERNFMY3EV3G25FYQ7N","status":"monitoring","updated_at":"2023-11-03T18:41:23Z"},{"id":"01HEB4RSMNCQZD2QHW9A181BXF","body":"We are still observing performance issues effecting the web portal","created_at":"2023-11-03T17:47:51Z","display_at":"2023-11-03T17:47:51Z","incident_id":"01HEAWK7ERNFMY3EV3G25FYQ7N","status":"monitoring","updated_at":"2023-11-03T17:47:51Z"},{"id":"01HEB3B74B1PWWRD4QNXXNRRWG","body":"The situation has been resolved and we are currently monitoring the performance of our web portal.","created_at":"2023-11-03T17:22:57Z","display_at":"2023-11-03T17:22:57Z","incident_id":"01HEAWK7ERNFMY3EV3G25FYQ7N","status":"monitoring","updated_at":"2023-11-03T17:22:57Z"},{"id":"01HEAWK7ERJP0QBHB5CFJMMAX0","body":"Investigating issue with one of our GCP databases","created_at":"2023-11-03T15:25:00Z","display_at":"2023-11-03T15:25:00Z","incident_id":"01HEAWK7ERNFMY3EV3G25FYQ7N","status":"investigating","updated_at":"2023-11-03T15:25:00Z"}]},{"id":"01HC00C5PJWKP13YF9KRJ8S2YJ","name":"We are aware of an issue that is affecting the performance of our app","status":"resolved","created_at":"2023-10-05T13:28:00Z","updated_at":"2026-03-12T18:29:26Z","resolved_at":"2023-10-06T00:35:02Z","impact":"minor","page_id":"01H3FBAMB54WR7ED0WK6J146C6","incident_updates":[{"id":"01HC16HGXCNE4Y9RAVY9KAPFAA","body":"All systems operational.","created_at":"2023-10-06T00:35:02Z","display_at":"2023-10-06T00:35:02Z","incident_id":"01HC00C5PJWKP13YF9KRJ8S2YJ","status":"resolved","updated_at":"2023-10-06T00:35:02Z"},{"id":"01HC0A7RB48VXPY27D0WD7ZZVD","body":"The app has returned to normal operations. We are actively monitoring metrics to ensure production stability","created_at":"2023-10-05T16:20:22Z","display_at":"2023-10-05T16:20:22Z","incident_id":"01HC00C5PJWKP13YF9KRJ8S2YJ","status":"monitoring","updated_at":"2023-10-05T16:20:22Z"},{"id":"01HC00C5PJ9NB9YQB29E790VNG","body":"Portal operations and device operations are taking an abnormal amount of time","created_at":"2023-10-05T13:28:01Z","display_at":"2023-10-05T13:28:00Z","incident_id":"01HC00C5PJWKP13YF9KRJ8S2YJ","status":"investigating","updated_at":"2023-10-05T13:28:01Z"}]},{"id":"01HBY5ZTSCKN4S30JH0PZGED31","name":"Investigating Issue with Real-Time Device Updates ","status":"resolved","created_at":"2023-10-04T20:27:39Z","updated_at":"2026-03-12T18:29:26Z","resolved_at":"2023-10-05T00:35:22Z","impact":"minor","page_id":"01H3FBAMB54WR7ED0WK6J146C6","incident_updates":[{"id":"01HBYM5DNKJNZ9VSY9AX4EMH5S","body":"Issue has been resolved.","created_at":"2023-10-05T00:35:22Z","display_at":"2023-10-05T00:35:22Z","incident_id":"01HBY5ZTSCKN4S30JH0PZGED31","status":"resolved","updated_at":"2023-10-05T00:35:22Z"},{"id":"01HBY6N2ZARW5VP2KJVFR5K9QY","body":"We've identified the issue and have implemented a fix. Over the next few minutes performance will return to normal.","created_at":"2023-10-04T20:39:15Z","display_at":"2023-10-04T20:39:15Z","incident_id":"01HBY5ZTSCKN4S30JH0PZGED31","status":"monitoring","updated_at":"2023-10-04T20:39:15Z"},{"id":"01HBY5ZTSCPAVJNMA7HV6AEBSM","body":"Device status updates and real-time updates have degraded performance","created_at":"2023-10-04T20:27:39Z","display_at":"2023-10-04T20:27:39Z","incident_id":"01HBY5ZTSCKN4S30JH0PZGED31","status":"investigating","updated_at":"2023-10-04T20:27:39Z"}]},{"id":"01HATH7SSG1XWFTQ8R9T4E0BDG","name":"Portal SSL unavailable due to expired certificate","status":"resolved","created_at":"2023-09-21T00:11:35Z","updated_at":"2026-03-12T18:29:26Z","resolved_at":"2023-09-21T00:16:55Z","impact":"minor","page_id":"01H3FBAMB54WR7ED0WK6J146C6","incident_updates":[{"id":"01HATHHJEJP3Q8SPNQS5508H60","body":"Certificate reissued. All services are now available.","created_at":"2023-09-21T00:16:55Z","display_at":"2023-09-21T00:16:55Z","incident_id":"01HATH7SSG1XWFTQ8R9T4E0BDG","status":"resolved","updated_at":"2023-09-21T00:16:55Z"},{"id":"01HATH7SSGV6WFJZE1864X1420","body":"The SSL certificate expired. The team is working immediately to renew.","created_at":"2023-09-21T00:11:35Z","display_at":"2023-09-21T00:11:35Z","incident_id":"01HATH7SSG1XWFTQ8R9T4E0BDG","status":"identified","updated_at":"2023-09-21T00:11:35Z"}]},{"id":"01HA7RJBRYAZ2HWRMSQXM0P7K0","name":"Degraded Performance","status":"resolved","created_at":"2023-09-13T17:14:07Z","updated_at":"2026-03-12T18:29:26Z","resolved_at":"2023-09-13T20:11:36Z","impact":"major","page_id":"01H3FBAMB54WR7ED0WK6J146C6","incident_updates":[{"id":"01HA82QBY65RMTD7EBNVYCSAM2","body":"The team will be concluding the hands-on monitoring of the management portal. All systems have been performing without issue.","created_at":"2023-09-13T20:11:36Z","display_at":"2023-09-13T20:11:36Z","incident_id":"01HA7RJBRYAZ2HWRMSQXM0P7K0","status":"resolved","updated_at":"2023-09-13T20:11:36Z"},{"id":"01HA7RYD59MG0JZ0H5H1Y3D8AD","body":"We are currently monitoring our production environment for any performance issues in the Management Portal.","created_at":"2023-09-13T17:20:41Z","display_at":"2023-09-13T17:20:41Z","incident_id":"01HA7RJBRYAZ2HWRMSQXM0P7K0","status":"monitoring","updated_at":"2023-09-13T17:20:41Z"},{"id":"01HA7RV0M5PHFKWQBJ00TVETSJ","body":"We are currently monitoring our production environment for any performance issues.","created_at":"2023-09-13T17:18:50Z","display_at":"2023-09-13T17:18:50Z","incident_id":"01HA7RJBRYAZ2HWRMSQXM0P7K0","status":"monitoring","updated_at":"2023-09-13T17:18:50Z"},{"id":"01HA7RJBRY12QTRSK1TH6TVGBW","body":"Service outage and degraded performance across the portal and onboard apps.","created_at":"2023-09-13T17:14:07Z","display_at":"2023-09-13T17:14:07Z","incident_id":"01HA7RJBRYAZ2HWRMSQXM0P7K0","status":"investigating","updated_at":"2023-09-13T17:14:07Z"}]},{"id":"01H8M1PDX9N32C37G2HHFWB411","name":"Management Portal Unavailable","status":"resolved","created_at":"2023-08-24T15:13:06Z","updated_at":"2026-03-12T18:29:26Z","resolved_at":"2023-08-24T18:20:24Z","impact":"critical","page_id":"01H3FBAMB54WR7ED0WK6J146C6","incident_updates":[{"id":"01H8MCDBN235B8PDBXCRTA7CZF","body":"All systems currently operational.","created_at":"2023-08-24T18:20:24Z","display_at":"2023-08-24T18:20:24Z","incident_id":"01H8M1PDX9N32C37G2HHFWB411","status":"resolved","updated_at":"2023-08-24T18:20:24Z"},{"id":"01H8M2A6Z256K3E94E801YMEG8","body":"We have resolved the issue affecting the Management Console. We are continuing to monitor the performance of the system.","created_at":"2023-08-24T15:23:55Z","display_at":"2023-08-24T15:23:55Z","incident_id":"01H8M1PDX9N32C37G2HHFWB411","status":"monitoring","updated_at":"2023-08-24T15:23:55Z"},{"id":"01H8M1PDX961PRC0DCKGY7MMJ7","body":"We are currently investigating the unavailability of the web portal. The team is working to understand the root cause and resolve the issue.","created_at":"2023-08-24T15:13:07Z","display_at":"2023-08-24T15:13:06Z","incident_id":"01H8M1PDX9N32C37G2HHFWB411","status":"investigating","updated_at":"2023-08-24T15:13:07Z"}]},{"id":"01H6SDG3R654T8VGDE8H2XPPYF","name":"Analytics Outage","status":"resolved","created_at":"2023-08-01T20:44:11Z","updated_at":"2026-03-12T18:29:26Z","resolved_at":"2023-08-01T21:06:02Z","impact":"minor","page_id":"01H3FBAMB54WR7ED0WK6J146C6","incident_updates":[{"id":"01H6SER3KVPRG3TZSX6JTYG8PM","body":"All systems are operational.","created_at":"2023-08-01T21:06:02Z","display_at":"2023-08-01T21:06:02Z","incident_id":"01H6SDG3R654T8VGDE8H2XPPYF","status":"resolved","updated_at":"2023-08-01T21:06:02Z"},{"id":"01H6SEH6XQBEEDGFZ8VG93QS82","body":"We are monitoring our fix for this issue now. ","created_at":"2023-08-01T21:02:16Z","display_at":"2023-08-01T21:02:16Z","incident_id":"01H6SDG3R654T8VGDE8H2XPPYF","status":"monitoring","updated_at":"2023-08-01T21:02:16Z"},{"id":"01H6SE2S8V00Y4NTCV9SHY2F23","body":"We identified the issue and are rolling out a fix shortly.","created_at":"2023-08-01T20:54:23Z","display_at":"2023-08-01T20:54:23Z","incident_id":"01H6SDG3R654T8VGDE8H2XPPYF","status":"identified","updated_at":"2023-08-01T20:54:23Z"},{"id":"01H6SDG3R6WF568ZEB71HAV0VZ","body":"A recent fix has affected the dashboard and analytics feature of the ArborXR Portal. We are currently investigating the issue","created_at":"2023-08-01T20:44:11Z","display_at":"2023-08-01T20:44:11Z","incident_id":"01H6SDG3R654T8VGDE8H2XPPYF","status":"investigating","updated_at":"2023-08-01T20:45:01Z"}]},{"id":"01H4DAJTQG785APS36CWJ4ZSGB","name":"Analytics Outage","status":"resolved","created_at":"2023-07-03T07:30:57Z","updated_at":"2026-03-12T18:29:26Z","resolved_at":"2023-07-03T07:50:39Z","impact":"major","page_id":"01H3FBAMB54WR7ED0WK6J146C6","incident_updates":[{"id":"01H4DBPWAR17P983KPHM0WB2W0","body":"We've identified a configuration error and it has been resolved.","created_at":"2023-07-03T07:50:39Z","display_at":"2023-07-03T07:50:39Z","incident_id":"01H4DAJTQG785APS36CWJ4ZSGB","status":"resolved","updated_at":"2023-07-03T07:50:39Z"},{"id":"01H4DAJTQGQ7E4S4RNP89CRV1F","body":"Our analytics page and dashboard analytics aren't loading properly.","created_at":"2023-07-03T07:30:57Z","display_at":"2023-07-03T07:30:57Z","incident_id":"01H4DAJTQG785APS36CWJ4ZSGB","status":"investigating","updated_at":"2023-07-03T07:30:57Z"}]},{"id":"01H3FBBP15HT0MXQEMGQ7D4NG7","name":"Server Outage","status":"resolved","created_at":"2023-06-21T16:07:19Z","updated_at":"2026-03-12T18:29:26Z","resolved_at":"2021-09-30T18:36:43Z","impact":"critical","page_id":"01H3FBAMB54WR7ED0WK6J146C6","incident_updates":[{"id":"01H3FBBP15ZHX4HWF5H20ZQFQF","body":"The incident has been resolved","created_at":"2023-06-21T16:07:19Z","display_at":"2021-09-30T18:36:43Z","incident_id":"01H3FBBP15HT0MXQEMGQ7D4NG7","status":"resolved","updated_at":"2023-06-21T16:15:11Z"},{"id":"01H3FBBP15TBEX5HHJ8XNVABNZ","body":"The issue has been identified and a fix is being implemented.","created_at":"2023-06-21T16:07:19Z","display_at":"2021-09-30T16:00:46Z","incident_id":"01H3FBBP15HT0MXQEMGQ7D4NG7","status":"identified","updated_at":"2023-06-21T16:15:11Z"}]},{"id":"01H3FBBR319K4CBD5XNT5N38S1","name":"This is an example incident","status":"resolved","created_at":"2023-06-21T16:07:21Z","updated_at":"2026-03-12T18:29:26Z","resolved_at":"2020-10-28T18:34:18Z","impact":"none","page_id":"01H3FBAMB54WR7ED0WK6J146C6","incident_updates":[{"id":"01H3FBBR317WJDWJ5T8E9N8X7Q","body":"When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.","created_at":"2023-06-21T16:07:21Z","display_at":"2020-10-28T19:00:16Z","incident_id":"01H3FBBR319K4CBD5XNT5N38S1","status":"investigating","updated_at":"2023-06-21T16:15:12Z"},{"id":"01H3FBBR310KFTGVDAGEC9QN7X","body":"Empathize with those affected and let them know everything is operating as normal.","created_at":"2023-06-21T16:07:22Z","display_at":"2020-10-28T18:34:18Z","incident_id":"01H3FBBR319K4CBD5XNT5N38S1","status":"resolved","updated_at":"2023-06-21T16:15:12Z"},{"id":"01H3FBBR3175N7EQVEJSTVY563","body":"As you continue to work through the incident, update your customers frequently.","created_at":"2023-06-21T16:07:22Z","display_at":"2020-10-28T18:30:17Z","incident_id":"01H3FBBR319K4CBD5XNT5N38S1","status":"identified","updated_at":"2023-06-21T16:15:12Z"},{"id":"01H3FBBR31YGP3FQK0NB61B1FN","body":"Let your users know once a fix is in place, and keep communication clear and precise.","created_at":"2023-06-21T16:07:22Z","display_at":"2020-10-28T18:24:17Z","incident_id":"01H3FBBR319K4CBD5XNT5N38S1","status":"monitoring","updated_at":"2023-06-21T16:15:12Z"}]}]}